Refund policy

Returns: We accept returns within 14 days of delivery for unused, unopened items in original packaging. Due to hygiene reasons, opened skincare/beauty devices cannot be returned unless defective.

Damaged or defective items: If your item arrives damaged or faulty, contact us within 48 hours of delivery with photos, and we'll arrange a replacement or refund at no extra cost.

Refund process: Once your return is received and inspected, we'll notify you of approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Non-returnable items: Opened/used products, sale items marked "final sale" (if applicable).

How to start a return: Email hanselstore0@gmail.com with your order number and reason for return.